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Shipping & Handling

Shipping + Handling

USA

VERSUS ENIGMASHIPS WITH USPS PRIORITY MAIL AND CHARGES A FLAT RATE OF $5.95! ORDERS OVER $75 WILL SHIP FOR FREE

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL WHEN YOU PLACE YOUR ORDER.

PLEASE ALLOW UPWARDS OF 7-10 BUSINESS DAYS FOR ORDER PROCESSING.THIS MAY TAKE LONGER DURING SPECIAL RELEASES OR MAJOR HOLIDAYS.

VERSUS ENIGMA WILL EMAIL YOU WITH A TRACKING NUMBER ONCE YOUR ITEM(S) HAVE BEEN SHIPPED.ONCE SHIPPED, YOU WILL RECEIVE YOUR ORDER IN 1-3 BUSINESS DAYS.

EVERY ORDER HAS SHIPPING INSURANCE.

MISSING OR UNDELIVERED PACKAGE (USPS)

As soon as your item leaves our warehouse we are no  If you have an issue with your delivery, re-delivery, or missing mail, you must contact USPS and refer to your tracking number. Versus Enigma is not responsible for re-delivery of packages or missing mail. All risks are assumed by USPS. If your USPS package is marked as delivered and did not arrive, you have to file a claim with USPS for missing mail using this link.  Please send us proof that you filed a claim for missing mail by emailing it to help@versusenigma.com. If you still have not retrieved your package or an update from USPS after 72 hours of it being marked delivered, or USPS notifies you that the package has been lost, we will assist you with getting a replacement item. 

If your package was undeliverable, and returned to sender, please contact us so that we can re-ship it to you. If there was an issue with your address, we may need you to provide an alternate address. 

If you have any questions regarding our shipping policy please don't hesitate to email us! HELP@VERSUSENIGMA.COM

International

VERSUS ENIGMA SHIPS INTERNATIONALLY. PLEASE NOTE, COST FOR INTERNATIONAL SHIPPING VARIES DEPENDING ON YOUR COUNTRY.

ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES, AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST AT CHECKOUT. THE CUSTOMER IS RESPONSIBLE FOR ALL CUSTOMS, DUTIES, TAXES, AND FEES UPON DELIVERY.



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